Support
Troubleshooting
Common issues and how to fix them quickly.
Camera offline? Confirm power, then check Wi-Fi signal strength at the camera location and restart the device.
Sensor showing a fault? Replace the battery and re-seat the magnet alignment on the door or window frame.
Panel beeping or showing a trouble light? A power or communication fault is most likely — run a system test, then call support if it persists.
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